Privacy Policy

Introduction

Antifragile Technologies FZ LLC, operating as KitePin and located in Dubai, UAE ("KitePin," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at kitepin.com, use our AI voice and chat customer support platform ("Service"), or otherwise interact with us.

KitePin provides AI-powered voice and text chat agents that help businesses deliver 24/7 customer support. Our platform operates on a BYOK (Bring Your Own Key) model, meaning you connect your own OpenAI API key to power your agents.

What Information Do We Collect?

1. Information You Provide to Us Directly

• Account Information: When you sign up for KitePin, we collect your email address, name, company name, and password.
• Payment Information: If you purchase a plan, we collect payment information such as credit card details and billing address. This data is processed through secure third-party payment processors and is not stored by KitePin.
• Agent Configuration: Settings you configure for your AI agents, including custom prompts, knowledge base content, appearance preferences, webhook URLs, and function calling parameters.
• Team Member Information: If you add team members, we collect their names, email addresses, and assigned access permissions.
• Contact Information: When you contact us for support, we may collect your name, email, and other details you provide.

2. Information We Collect Automatically

• Usage Data: Information about how you use the KitePin dashboard, including pages viewed, features used, agent configurations accessed, and analytics dashboard interactions.
• Conversation Metadata: Session identifiers, timestamps, conversation duration, and message counts (but not the content itself beyond your configured retention period).
• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Log Data: IP address, access times, referring URLs, and other standard server log information.

3. Information Collected Through Your Agents

When end-users interact with your KitePin agents on your website:

• Conversation Logs: Voice and text conversation transcripts are stored according to your configured data retention settings (you control how long this data is kept).
• User Variables: Any custom variables you configure to capture from conversations (e.g., email, phone number, order details).
• Session Data: Connection information, browser type, and interaction timestamps.

How Do We Use Your Information?

We use your personal information for the following purposes:

• Provide Our Service: To operate the KitePin platform, enable your AI agents, process conversations, and deliver analytics.
• Analytics & Reporting: To generate your dashboard statistics including total users, active users, conversation metrics, and usage statistics.
• Automation Features: To process webhooks, send email notifications, and generate AI-powered conversation summaries based on your configured settings.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
• Communication: To send service-related updates, security alerts, and (with your consent) marketing communications about KitePin features and updates.
• Security: To detect and prevent fraud, abuse, and unauthorized access to our platform.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing of Personal Information

We may share your personal information in the following circumstances:

We do not sell your personal information to third parties.

Security

KitePin implements industry-standard technical and organizational security measures to protect your personal information against accidental loss, unauthorized access, disclosure, alteration, or destruction.

• Encryption of data in transit and at rest
• Secure authentication with password hashing
• Role-based access controls for team members
• Regular security monitoring and updates
• Secure third-party payment processing (we don't store credit card data)

Your OpenAI API key is stored securely and used only to process conversations for your agents. We recommend regularly rotating your API keys as a security best practice.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies for several purposes:

Types of Cookies We Use

• Essential Cookies: Required for authentication, session management, and basic platform functionality. These cannot be disabled.
• Performance Cookies: Help us understand how you use the KitePin dashboard so we can improve the user experience.
• Preference Cookies: Remember your settings like theme preference (dark/light mode) and dashboard configurations.

Managing Your Cookie Preferences

Most web browsers allow you to control cookies through their settings. Blocking certain cookies may impact your experience on the KitePin platform and limit available features.

Your Rights and Choices

Account Management

• Access & Update: You can access and update your account information anytime through your Profile settings.
• Email Preferences: Manage marketing communications in your account settings or unsubscribe via links in our emails.
• Data Export: Download your conversation logs and analytics data through the dashboard.
• Data Deletion: Configure conversation retention or request account deletion by contacting support.

GDPR Rights (European Users)

If you're in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

Contact us at support@kitepin.com to exercise any of these rights.

Do Not Track

Our website does not currently respond to "Do Not Track" browser signals.

International Data Transfers

Antifragile Technologies FZ LLC is located in Dubai, UAE. Your personal information may be processed and stored in servers located in the UAE and potentially other countries as required for our infrastructure.

By using KitePin, you consent to the transfer of your information to the UAE and other countries that may have different privacy laws than your country of residence. We take steps to ensure your data receives appropriate protection.

Children's Privacy

KitePin is designed for businesses and is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at support@kitepin.com.

Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

• Account Data: Retained while your account is active and for a reasonable period after deletion for legal compliance.
• Conversation Logs: Retained according to your configured retention settings in Agent Behaviour.
• Analytics Data: Aggregated and anonymized data may be retained indefinitely for service improvement.
• Payment Records: Retained as required by financial regulations and for dispute resolution.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last Updated" date.

For significant changes, we'll notify you via email or through a prominent notice in the KitePin dashboard. Your continued use of our Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us: